FAQ
General
What are the shipping costs?
We offer free shipping on all orders over $70. On average all order shipping costs are $5.90 to any state in the US.
When will I receive my products?
All products are shipped out from our fulfilment center within 1-3 business days and on average it takes 1-5 business days to deliver your order. If things go smoothly, when you place your order on Monday you should receive it by Friday the same week.
What's your refund policy?
In case you receive a product that has been damaged during shipment we will automatically ship out a new product for you or issue a full refund. Refer to our refund policy on the footer of this page. If you cancel a non subscription before the order is confirmed to ship you will be issued a full refund. Returning subscription itens is referred to in our subscription policy in the footer.
How can I cancel my order?
Cancellations must occur before the product is confirmed and preparing to be shipped out. The order cannot be cancelled after you get an email with a tracking number. Refer to shipping and refund policy on footer.
Where are the products manufactured?
All product are produced under strict quality control standards, ensuring you receive a premium product every time.
All products are developed and manufactured together with FDA certified and approved supplement manufacturers in the US that comply with the highest GMP standards.
Can I track my order?
Once you make a purchase and your order is confirmed, we will send out an order tracking link.
Subscription
What does the subscription give me?
Subscribing to Zukra Energy ensures that your wellness journey remains uninterrupted. Receive your favorite products conveniently delivered every month, enjoy exclusive discounts, and embrace the ease of free shipping. With us, you’ll never run out of what keeps you balanced and energized.
How can I manage my subscription?
Managing your subscription is simple and hassle-free. Upon your first purchase, you’ll receive an email with all the details needed to adjust, pause, or cancel your plan. Empower your wellness routine with flexibility designed for you.
What is your subscription cancellation policy?
We believe in giving you the freedom to adapt your wellness journey. You can cancel at any time beyond the initial one-day period. If a cancellation request is not submitted within this timeframe, the designated payment method will be charged for the next billing cycle. Rest assured, subscriptions remain active only until you decide to discontinue for the following cycle.